Privacy Policy

RushPro · Last updated 25 October 2026

This policy explains what personal data RushPro collects, why we collect it, how long we keep it and what you can ask us to do with it. It covers the RushPro customer app, the RushPro partner app and the website at rushpronow.com.

We are RUSHPRO SERVICES PRIVATE LIMITED, a company registered in India at 1/1, 69/2, Apparao Garden, 3rd Street, Shenoy Nagar, Egmore Nungambakkam, Chennai – 600030, India. Under India's Digital Personal Data Protection Act, 2023 we are the Data Fiduciary for the data described below.

1. What we collect

If you are a customer

Data	Why
Phone number	It is your login, and how the professional reaches you on the day.
Name, and email if you give one	So the professional and our support team know who they are helping. Email is optional.
Gender, if you give one	Optional. Some customers ask for a professional of a particular gender.
Service address, including GPS coordinates	To send the professional to the right door and to confirm the address is in a serviced area.
Details about the home — size, number of bathrooms and balconies, residents, whether there are pets	To price the job correctly and send someone prepared for it.
Your bookings, ratings, favourites and complaints	To run the service, settle disputes and improve it.

If you are a service professional (partner)

Data	Why
Phone number, name, gender, photo	Your account, and so customers know who is arriving at their home.
Identity documents — ID front and back, a selfie, bank passbook, police verification where applicable	To verify you are who you say you are before we send you into someone's home. This is the core safety promise we make to customers.
Your location during a job, and when you press SOS	To let the customer see you approaching, to resolve disputes about a visit, and for your safety. See section 3.
Jobs, earnings, ratings, penalties, shifts and leave	To pay you, schedule you and run the platform fairly.

2. What we do not collect

• We do not take card or bank payment details. RushPro is cash on completion — you pay the professional directly when the work is done. No card number, UPI ID or bank account is entered into the app for payment.
• We do not read your contacts, photos, messages or call logs.
• We do not buy personal data about you from anyone else.
• We do not sell your personal data. Not to advertisers, not to anyone.

3. Location, specifically

Location is the most sensitive thing we handle, so we are precise about it.

Customers. We store the coordinates of the addresses you save, so we can route a professional to you. We do not track a customer's phone.

Partners. While you are working on a job (from accepting it until the job ends), the partner app records your position along the way and stores it with that booking. The customer of that booking sees it only while the job is in progress, to watch you arrive. RushPro staff can look at the route for a booking afterwards, for example to settle a dispute about whether someone arrived. When you press SOS we also store where you were. Outside a job the app does not record your route. Partners are told this inside the app before location permission is requested.

4. Who else sees it

Your data is shared only where it is needed to deliver the service:

• Between customer and professional: the professional sees the customer's name, phone, address and job details for a booking they have accepted. The customer sees the professional's name, photo and rating. Neither sees the other's documents.
• Our staff: RushPro administrators can see bookings, customer and partner records and verification documents. Access is restricted to named accounts and recorded.
• Supabase (Mumbai region, India) hosts our database and file storage.
• Google Firebase sends and checks the SMS code when you log in with your phone number, and delivers new-job notifications to partners. It receives your phone number and a device identifier for this.
• OpenStreetMap services draw the map and turn a pin on the map into an address. They receive the map position you are looking at, not your name or phone number.
• Vercel and Cloudflare deliver our website and carry traffic to our servers.
• Law enforcement, where we are legally required to produce records, or in response to a safety emergency.

5. Safety features

The partner app has an emergency SOS button. When it is used we record who raised it, when, where and the reason given, and alert RushPro staff. Those records are kept and may be shared with the police. This exists to protect people and we will not delete an SOS record on request while a matter is unresolved.

Jobs start and end with a one-time code the customer gives the professional, so our record of when someone was in your home is accurate.

6. How long we keep it

Data	Kept for
Your account and bookings	As long as your account is open.
Booking and payment records after you close your account	Kept, with your name and contact details removed, for as long as Indian tax and company law requires — generally eight years.
Partner identity documents, after a partner leaves RushPro	90 days, then deleted.
A partner's route during a job	Kept with that booking record, for as long as the booking record is kept.
SOS and safety incident records	Retained while the matter is open and for as long as the law requires afterwards.

7. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

• Tell you what data we hold about you and who we have shared it with.
• Correct anything wrong or out of date.
• Delete your account and your personal data, subject to the retention periods in section 6.
• Nominate someone to exercise these rights if you die or become incapacitated.

Write to the address below and we will respond within 30 days. We may ask you to confirm your identity first — usually by sending a code to the phone number on the account — because handing someone else's data to the wrong person would be the very thing this policy exists to prevent.

Deleting your account

In the app: Profile → Manage Account → Delete account. Without the app: email rushpro.technologies@gmail.com from anywhere, with the subject "Delete my RushPro account" and the phone number on the account; we confirm it is you with a code to that number and delete the account within 30 days. Partners can request deletion the same way.

When an account is deleted we remove your name, phone number, email and addresses. We keep the booking records themselves, with you no longer identifiable in them, because we are legally required to retain records of services supplied.

8. Children

RushPro is not for under-18s. We do not knowingly create accounts for children. If you believe a child has an account, tell us and we will remove it.

9. How we protect it

• Traffic between the apps and our servers is encrypted in transit.
• Identity documents are held in private storage that is not reachable by a public link.
• Database access rules mean a customer can only read their own records and a partner only theirs — enforced by the database, not just by the app.
• Administrator actions on sensitive records are logged.

No system is perfect. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as the Act requires.

10. Changes

If we change this policy we will update the date at the top. If a change materially affects how we use your data, we will tell you in the app before it takes effect.

11. Contact

If you are not satisfied with our response, you may complain to the Data Protection Board of India.